I have purchased an item and I dont have a product manual. Can you supply one of these for me?

Yes we can. Even if you didnt purchase the product from us we will be glad to help as we have an extensive data base of product manuals, troubleshooting guides and also knowledge that we will be glad to share.
Click Here to send us a message.

Im after a product that isnt listed on your website but I hear you can supply it. How do I go about purchasing the item?

We do our very best to source the best performance parts from around the world and due to the large volume of products on the market, we are gradually adding more and more avery day. If there is an item that you require for your machine, then please contact us and we will provide you with a very competitive price and also purchasing options.
Click Here to send us a message.

I own a workshop and Im after a trade discount. Is this a possibilty?

We dont normally offer trade discounts as our prices are already heavily reduced however as the saying goes “it doesnt hurt to ask” so feel free to contact us with the relevant details and we will get back to you asap.
Click Here to send us a message.

I am a re-seller and would like some information on wholesale pricing.

We can offer wholesale pricing on some of our items. Feel free to contact us to discuss this further.
Click Here to send us a message.

I prefer to use an auction site to purchase my items. Do you have an Ebay store?

Yes, we have an Ebay store and are more than happy to process your purchase via Ebay. The only downside is that for us to sell an item on Ebay, there are more overheads involved so unfortunately these costs are passed on to the buyer in the end price.
Our prices on the Yellow Jackets website will always be cheaper than our Ebay prices. Unfortunately this is unavoidable and rare as a lot of traders out there, sell items through their websites at the same price as their ebay prices, hence making more profit from the buyer.
Although we do not encourage people to not purchase our items through ebay, we just dont like to see our customers spending unnecassary amounts on any item.
Click Here if you would like to visit out Ebay store.

I have an issue with a product I purchased. How do I fix this problem through a warranty claim?

All products sold on the Yellow Jackets website is covered by a manufacturers warranty.
If you have an issue with your product that is caused by manufacturer fault, and is within the manufacturers allowed 2 year warranty timeframe, then please contact us so we can work with you to resolve the issue at hand.


What shipping methods do you use?

We use Australia Post Express Post for Delivery of a majority of our items. This service offers online tracking and and in excellent time. We also use Toll, TNT, DHL, and UPS couriers. Once an order is placed and the item is dispatched for delivery, you will be contacted and provided with all the required tracking information so you can keep a close eye on your order.

What payment methods do you accept?

We accept payment via Paypal – All major credit cards – you do not need a PayPal account.
We also accept Bank Transfer (Direct Deposit) bank details are provided on your purchase confirmation invoice if you choose this method – please note we will not ship items until funds have cleared our account.
If there is another method of payment you require, please contact us so we can make further arangements.


Where are you located and do you have a Storefront?

We are located in Southern NSW, Australia and we trade soley online and send all items direct from our warehouse in Australia.
We dont have a physical strorefront which helps keep costs down on our retail prices.

Can you tell me a little about the purchasing process?

We accept direct deposit and credit card payment via Safe, Secure PayPal gateway – you don’t need an account – quick and easy!  – Read about how safe and secure PayPal is HERE.

For Direct Deposit – Orders will not be processed or shipped until the funds have cleared our bank account. All orders paid by paypal will be shipped immediately.

Orders may NOT be shipped if the address provided does not match the records of the paypal account.

Please DO NOT send cash, as we are not responsible for any loss that may occur with the Postal Service.

Please contact us if you require any further information – CONTACT